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Tagged: customer service

  • Today’s customer comment compliments our store in Newington, NH on the great service they provide. At Sullivan Tire, we pride ourselves with providing our customers with the best; from quality products, to technical skill, and unbeatable customer service. Whenever we hear from our customers letting us know we’ve done just that, it makes our day.

    “Sullivan Tire has been fantastic. I’ve been taking my cars there for several years, and have always had great service. This recent repair was to replace the brakes. I scheduled the appointment with Evan, who was very courteous and professional. I saw Marvin when I brought my car in, who was also very courteous and professional. He took the time to discuss the repair. Kurt brought me to work, and also picked me up to get my car back. He was very helpful and polite. Overall, you guys are great! I have never had a bad experience.”

    -Monique 3/11/15

    Customer Appreciation Event at our Newington store!

    Customer Appreciation Event at our Newington store!

  • Today’s customer testimonial comes from our store in Quincy, MA. At Sullivan Tire, we pride ourselves with providing our customers with the best; from quality products, to technical skill, and unbeatable customer service. Whenever we hear from our customers letting us know we’ve done just that, it makes our day.

    “Recently, I went to the Quincy Shop to get a tire repaired. That evening, John McCarty called me at 5:50pm to see if I’d be there by 6pm. I told him that I was stuck on the T, and he waited until 6:15 for me to arrive! He is a tremendous “Ambassador” for Sullivan Tire, and I wanted to bring him to your attention. Thanks for years of great service!”

    -Marty 3/8/15

  • At Sullivan Tire, we pride ourselves with providing our customers with the best; from quality products, to technical skill, and unbeatable customer service. Whenever we hear from our customers letting us know we’ve done just that, it makes our day. So today, we are sharing a customer testimonial from Newington, NH.

    “Store Manager: Marvin Robbins was very polite, professional and friendly and honest. His sales person Evan Merlino was also very polite, professional and friendly. I will be coming back in the future for repairs to my car. The work was completed very fast and it was a pleasure doing business at your shop. A+.”

    -Jennifer 2/20/15

    Bigfoot Monster Truck at our Newington, NH store last year!

    Bigfoot Monster Truck at our Newington, NH store last year!

  • This week’s customer testimonial highlights the top notch customer service that is experienced at our Fall River, MA location. At Sullivan Tire, we pride ourselves with providing our customers with the best; from quality products, to technical skill, and unbeatable customer service. Whenever we hear from our customers letting us know we’ve done just that, it makes our day. So every Wednesday, we’ll be sharing a customer comment that made us proud to be a part of the Sullivan Tire Team.

    “I am 74 yrs. old and stopped at your fall River location because I had a very low front tire, I only needed air, the gentleman at the counter (with a beard) was a perfect gentleman, I asked if I could get air in my tire and he quickly told me to go to door two, within a minute a young man named Todd came out with a hose not only filled the low tire but filled all of them, a perfect young man, your service was above the call and I thank you, surely when I need service I will go to Sullivan’s Thank You very much.”

    -Edward 2/11/15

    Our Fall River store was ready for Red Sox Opening Day last year!

    Our Fall River store was ready for Red Sox Opening Day last year!

  • Today’s Customer Testimonial highlights the professionalism and effectiveness of our staff in Quincy, MA. At Sullivan Tire, we pride ourselves with providing our customers with the best; from quality products, to technical skill, and unbeatable customer service. Whenever we hear from our customers letting us know we’ve done just that, it makes our day. So every Wednesday, we’ll be sharing a customer comment that made us proud to be a part of the Sullivan Tire Team.

    “Matt from Quincy, MA location was able to accommodate my car and schedule so that I don’t have to deal with a leaky tire in prior to next snow storm. I sincerely appreciate his professionalism and effectiveness in resolving my car. Thank you! Also, other two team members who has helped me in prior were great – they are friendly and very helpful.”

    -Keiko 1/31/15

    A few Quincy staff members wore pink ties for Breast Cancer Awareness month in 2014!

    A few Quincy staff members wore pink ties for Breast Cancer Awareness month in 2014!

  • Today’s Customer Testimonial shares a story of the dedication and expertise of our team in Sandwich, MA. At Sullivan Tire, we pride ourselves with providing our customers with the best; from quality products, to technical skill, and unbeatable customer service. Whenever we hear from our customers letting us know we’ve done just that, it makes our day. So every Wednesday, we’ll be sharing a customer comment that made us proud to be a part of the Sullivan Tire Team.

    “The employees at this location are as professional as they get! D.J. Packard & Matt Sechoka went out of their way to resolve a vibration problem I had relating to the tires on my new Ram 1500 pickup. They listened to my concerns and gave me 100% of their attention. After finding two bad tires they replaced them with new ones under warrantee however after driving on the new tires I still noticed some vibration while on the highway, that’s when I returned to ask the professionals at Sullivan’s to double check my truck to rule out any further issues with my truck. D.J. Packard took my truck for the day and after exhaustive testing and inspection of the tires found that the tonneau cover over the bed of the truck was loose enough that it bounced significantly while at highway speeds causing the truck to vibrate. I have witnessed this and fully agree with their assessment of the problem. Sullivan Tire Co. is lucky to have such a professional team of dedicated employees. I won’t hesitate to send my friends to Sullivan’s for their vehicle service. I thought you should know!”

    -Roger 1/30/15

    Sandwich Grand Opening Event in 2012!

    Sandwich Grand Opening Event in 2012!

  • Today’s Customer Testimonial highlights the integrity and technical skill of our Nashua, NH team. At Sullivan Tire, we pride ourselves with providing our customers with the best; from quality products, to technical skill, and unbeatable customer service. Whenever we hear from our customers letting us know we’ve done just that, it makes our day. So every Wednesday, we’ll be sharing a customer comment that made us proud to be a part of the Sullivan Tire Team.

    “I want to let you know how very much I appreciate the courtesy and integrity of your staff at the Nashua, NH location. In particular I would like to recognize Bernie Coker. He greets me with a smile, makes sure I receive whatever discounts are due and in the end I feel as though the misery and headache of auto maintenance is somewhat mitigated due to his upbeat demeanor. I will continue to be a returning customer.”

    -Dale 1/28/15

    Sunset over our Nashua, NH location!

    Sunset over our Nashua, NH location!

  • Today’s Customer Testimonial captures the professional attitudes and quick service found at our Bedford, NH location. At Sullivan Tire, we pride ourselves with providing our customers with the best; from quality products, to technical skill, and unbeatable customer service. Whenever we hear from our customers letting us know we’ve done just that, it makes our day. So every Wednesday, we’ll be sharing a customer comment that made us proud to be a part of the Sullivan Tire Team.

    “I went in for four new tires expecting to wait around 3 hours or so and the work was done in only one hour. The salesman R. Marchenonnis was very polite and professional from start to finish. I won’t even consider going anywhere else for tires or work done on my vehicles except for Sullivan Tires. Every time I’ve gone there I get treated in the best manner possible, quality and service is always a 10! Very appreciative for everything. Thank You.”

    -David 1/26/15

    Big League Brian at one of our Bedford Customer Appreciation Events in 2012!

  • Today’s customer comment highlights the passionate and honest staff at our Billerica location. At Sullivan Tire, we pride ourselves with providing our customers with the best; from quality products, to technical skill, and unbeatable customer service. Whenever we hear from our customers letting us know we’ve done just that, it makes our day. So every Wednesday, we’ll be sharing a customer comment that made us proud to be a part of the Sullivan Tire Team.

    “I just wanted to take a moment and tell you how impressed i was with the staff at the Billerica location. Sterling and Brian show a real passion for client service as do all their staff members. Thank them for making my experience fantastic. I will be a customer of theirs forever. It is really refreshing to have auto service and get genuine honest service. Add on the low prices and quality workmanship you leave feeling like a winner and happy.”

    -Mike 1/18/15

    Wally at one of our Billerica Customer Appreciation Events in 2011!

    Wally at one of our Billerica Customer Appreciation Events in 2011!

  • Today’s customer testimonial highlights the great experience had at our North Weymouth, MA location. At Sullivan Tire, we pride ourselves with providing our customers with the best; from quality products, to technical skill, and unbeatable customer service. Whenever we hear from our customers letting us know we’ve done just that, it makes our day. So every Wednesday, we’ll be sharing a customer comment that made us proud to be a part of the Sullivan Tire Team.

    “Great experience! Great people! Will never go anywhere else ever again!”

    -Maura 12/30/14