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Tagged: brakes

  • Today’s customer comment compliments our store in Newington, NH on the great service they provide. At Sullivan Tire, we pride ourselves with providing our customers with the best; from quality products, to technical skill, and unbeatable customer service. Whenever we hear from our customers letting us know we’ve done just that, it makes our day.

    “Sullivan Tire has been fantastic. I’ve been taking my cars there for several years, and have always had great service. This recent repair was to replace the brakes. I scheduled the appointment with Evan, who was very courteous and professional. I saw Marvin when I brought my car in, who was also very courteous and professional. He took the time to discuss the repair. Kurt brought me to work, and also picked me up to get my car back. He was very helpful and polite. Overall, you guys are great! I have never had a bad experience.”

    -Monique 3/11/15

    Customer Appreciation Event at our Newington store!

    Customer Appreciation Event at our Newington store!

  • Today’s Customer Testimonial highlights the expertise of our mechanics in Hanover, MA. At Sullivan Tire, we pride ourselves with providing our customers with the best; from quality products, to technical skill, and unbeatable customer service. Whenever we hear from our customers letting us know we’ve done just that, it makes our day.

    “I just wanted to take a few minutes to thank George, Eric, and the excellent mechanics again for the work they did on my vehicle last week at your Hanover facility. (I had extensive work done on my Saab’s suspension system and the car runs like new). I am always pleased with the quality of work done in Hanover.”

    -Bernie 3/8/15

    Web - Auto Service - BatteryCheckImage

    Our technicians are some of the best in the industry and are put to the test through a series of specialty exams conducted by the National Institute for Automotive Service Excellence (ASE). We can tackle all of your automotive needs at any of our shops across New England!

  • Spring cleaning isn’t just for the home – we also need to remember to pay attention to our vehicles! With April being National Car Care Month, it’s the perfect time to give your car some extra attention and get caught up on routine vehicle maintenance.

    Car Care Council states that 84 percent of vehicles need service or parts, up 5 percent from the previous year. With the Spring and Summer travel seasons close by, we need to make sure our cars are safe and ready to hit the road.

    A typical 30,000 mi. maintenance may include:

    • Air filter
    • Fuel filter
    • Cabin air filter
    • A visual inspection of all vehicle components
    • Changing vehicle fluids such as transmission, coolant, power steering and oil.

    It’s always a good idea to check your tires too! RMA suggests you play your PART:

    • Pressure – Check the pressure of your tires once a month, and before every long trip, to ensure that when you do need to stop, your tires can do everything they’re supposed to do to help you.
    • Alignment – Make sure you have the alignment and balance of your tires checked regularly so that if you do skid, your vehicle is properly equipped to help you stop safely. Have your alignment checked at least 1-2 times per year, or at the first sign of the vehicle not tracking straight when driving on a straight stretch of road
    • Rotate – Rotating your tires can sometimes help correct irregular tire wear. We recommend rotating your tires every 5,000-7,000 miles, or roughly every other oil change.
    • Tread – Hydroplaning can occur even at low speeds if the tread is not deep enough to channel the water from under your tires.  If any part of the tread is at or below 2/32″ depth, the Department of Transportation (DOT) considers the tire as having reached the end of it’s useful life and should be replaced.

    Our certified technicians at Sullivan Tire and Auto Service will help you maintain your vehicle. We can perform the exact same services as your car dealer for less money and in less time.

    Shocks and Struts - Raynham Shoot_Warehouse 092

    Stop by your local Sullivan Tire or give us a call and we’d be happy to print out a copy of the factory scheduled services for your particular vehicle and provide you with an estimate!

  • Have you taken the time to winterize your vehicle yet? We recommend checking the following:

    1. Tires and Air Pressure
    2. Battery
    3. Belts and Hoses
    4. Radiator
    5. Oil
    6. Brakes
    7. Exhaust System
    8. Heater/Defroster
    9. Wipers and Ignition System.

    Corporate - Safety Winter

    Don’t get stuck out in the cold! Stop by your local Sullivan Tire and we can check any of these items for you! With over 100 Master Technicians on staff – we do it all!

  • Back in Watertown, MA!

    It’s official! We’re back in our Watertown location on 21 N. Beacon Street! We are proud to once again serve the Watertown community with our exceptional auto care that you have come to know and expect.

    We are excited to be given another opportunity to take care of your vehicle. As before, some of the services we offer are:

    • Oil Change & Filter • Tune-Up • Brake Service
    • Alignment Service • Comprehensive Vehicle Inspection
    • Tires and More

    In addition, we have our Sullivan Courtesy Shuttle Service available at your convenience to take you to and from our Watertown store.

    Watertown - We're Back

    As a thank you for welcoming us back in to your community, we are offering you a chance to win a pair of Bruins tickets and an autographed Gregory Campbell hockey stick! No purchase necessary.

    Thank you again for welcoming us back to Watertown. We look forward to the chance of serving you for any of your auto service and tire needs. Come on by and say hello or give us a call at 617-926-5070!

  • Today’s customer comment comes from Falmouth, MA and highlights our certified ASE technicians and the great work they do on brakes. At Sullivan Tire, we pride ourselves with providing our customers with the best; from quality products, to technical skill, and unbeatable customer service. Whenever we hear from our customers letting us know we’ve done just that, it makes our day. So every Wednesday, we’ll be sharing a customer comment that made us proud to be a part of the Sullivan Tire Team.

    ““I received the BEST brake repair service from the staff at the Falmouth location yesterday. I’ve been a Sullivan Tire customer since the 1970’s (originally at the Rockland location.) Since relocating to the Cape, I knew I could trust Sullivan Tire for excellent service. Paul Bolle and the courtesy van driver (I’m sorry but I didn’t ask his name, he’s a retired Belmont cop) exceeded my expectations for customer service and should be commended for carrying on the Sullivan Tire’s family tradition of friendly and efficient service with a personal touch!”

    -Patricia 8/30/14

    A nice visit from Wally at our Falmouth, MA store in 2012!

    An exciting visit from Wally at our Falmouth, MA store in 2012!

  • This month’s Mechanical Monday is all about our best savings on Auto Service: 20% off any and all auto service* from now until August 23rd! 

     

    While you may know us as the Tire Experts, we’re also fully certified to handle all of your auto service needs. Everything from air conditioning, alignments, batteries, brakes, belts and hoses, computer diagnostics, engine repair, exhaust and emissions, fluid flushes, headlight restoration, oil changes, shocks and struts, and timing belts.

    Call any one of our 66 retail locations for more details. If there’s any mechanical service you’ve been putting off, now is the time to get it done!

    What will you use this amazing discount for? Brakes? A/C? Let us know in the comments!

    *Cannot be combined with any other offers. Offer valid 6/14/14 – 6/30/14. Excludes tires, tire services and lifetime alignments. Cannot exceed maximum value of $200.00. 

  • Brakes are one of the most important safety features of any vehicle.  They’re also pretty pricey to replace.  So today, we’re going to take a look at what you can do to extend the life of your brakes so your car not only stays safe, but your wallet stays full.

    Basics

    Your braking system is made up of brake pads, shoes, rotors, drums, calipers and brake lines.  The brake pads, linings and rotors push against one another to create the friction that stops your car. There are two types of brakes; disk brakes, and drum brakes. Disk brakes use a flat, disk-shaped metal rotor (hence the name), whereas drum brakes use a wide cylinder that’s open in the back.

    Disc Brake Illustration

    Disc Brake Illustration

    Drum brake illustration

    Drum brake illustration

    Symptoms

    If you experience any of these symptoms, you should get your brakes checked out

    • A vibration in the steering wheel when you step on the brake (especially at highway speeds)
    • Your brake light or anti-lock brake light comes on
    • Your vehicle pulls in one direction when applying the brakes
    • A brake pedal that feels soft or fades when you hold it down

    Even if you’re not experiencing any of the aforementioned symptoms, you should get your brakes checked every 6,000 miles.

    Cost

    The price range is broad and it varies for every car. Sometimes you just need new pads, other times you may need much more. The only way to be sure of exactly what you need, and how much it will cost, is to contact any one of our retail locations for an appointment.  Our ASE Certified Technicians are experts in brake repair, and will take the time to explain what exactly needs to be done, and how much it’ll cost.

     

  • Columbus Day weekend is fast approaching, and if you’re making any travel plans, our Brockton, MA store has a great deal available for you!

    From now until Saturday, October 12, the Brockton, MA store is offering two auto service packages to ensure your vehicle is ready for your long weekend road trip. For $29.95, you can get an oil change, tire rotation, fluid check and tire air pressure check. For $59.95, you can get all the aforementioned services, plus a comprehensive vehicle inspection.  A comprehensive vehicle inspection is a great way to maintain a more dependable and safe car. It will include one of our highly trained technicians checking your vehicle’s battery, antifreeze, fluid levels, brakes, belts and hoses, tires, lights and wiper blades, as well as manufacturer’s recommended services.

     

    These offers are available only at our Brockton, MA store (1320 Belmont Street) until Saturday, October 12th. If you have any questions or would like to make an appointment, please call 508-584-6247.

    What are your travel plans for Columbus Day Weekend? Do you have any tips for preparing for road trips? Please feel free to share with us in the comments.